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GDPR

INFORMATION ON TREATMENT OF GUESTS AND MEMBERS' PERSONAL DATA

Data privacy is very important for Hotel Kungsträdgården and we want to be open and transparent with our handling of your personal data. We therefore have a policy that defines how your personal data should be processed and protected.

Who is the data controller for your personal data? Hotel Kungsträdgården (Hotel Stureplan AB) Kocksgränd 1, 111 53 Stockholm, Sweden. Organization number: 556694-4707 is the controller of the personal data you provide to us and is responsible for your personal data in accordance with the applicable data protection regulations.

Where do we store your information? The information we collect from you is stored for internal use in our computer system in a secure way. The information is needed to manage your booking and is only handled by competent hotel staff and a few well-chosen partners and suppliers to our systems.
Hotel Kungsträdgården has taken appropriate technical and organizational measures to protect your personal data from e.g. loss, tampering or unauthorized access. We are continuously adapting our security measures to the ongoing technological development.

Information from and about you that we collect and process

We only collect personal information that is relevant to the purpose described in the special terms. The information that may be collected is e.g. information about name, address, phone number, email address, social security number, IP address, information to facilitate the use of the services (such as login), selected language, user history, membership information, information about your travel company, booking preferences, payment, employment, contacts in emergency situations, requirements for a special diet, requirements for disability adaptation and other information you provide when using the services. Examples of personal data from companies outside Hotel Kungsträdgården include updated address information and demographic information.

Hotel Kungsträdgården uses personal information to:

1. Administer, provide, develop and maintain our services.
2. Process your bookings, your payment and orders for the services.
3. Contact you via eg SMS, other mobile applications, emails or to notify you about your booking status or information that connects to your booking before, during and after your stay.
4. Diagnose errors, optimize the technology and be able to contact you in case of problems with a booking or performance of the services.
5. Analyze and improve the quality and experience of the services, e.g. verify that your user account is not used by others.
6. Individualize communication with you regarding our services eg. by creating a profile for you and sending an offer that fits your profile as a user of our services.
7. Analyze statistics and user behavior regarding our services.
8. Comply with applicable legislation.
9. Increase your benefits and experience of our services in other ways we think you would appreciate.
10. Promote our services.

You have the right to request to delete your information at any time, then send an email to reservation@hotelkungstradgarden.se.

Who has access to your information?

Your information can be shared within Hotel Kungsträdgården and between subsidiaries.
We never forward, sell or exchange your data for marketing purposes to third parties. Information that is forwarded to a third party is used only for us to provide our services to you. This means that we do not provide information that can be linked to you, such as receipts and confirmation of your stay, to third parties without legal basis, Hotel Kungsträdgården may disclose personal information to, for example, police or other authority, if it concerns the investigation of crime or if Hotel Kungsträdgården is otherwise obliged to disclose such information with the support of law or authority decisions.

On what legal basis are the data processed? Each time we receive your personal information, we inform you whether the provision of personal data is statutory and / or mandatory to enter into an agreement, and whether it is mandatory to provide the personal data and any consequences if you choose to do so.
It is not a legal or contractual requirement to submit your personal information to us, and you are not required to provide your personal information. If you do not disclose your personal information, however, it may affect our ability to enter into agreements, deliver and provide our products and services to you, as well as administer the contractual relationship and fulfill our obligations in relation to you.

What are your rights?

Right of access:
You have the right to request information about the personal data we hold about you at any time. You can contact Hotel Kungsträdgården, verify with a valid ID card with us and we will send you your personal details via email.

Right to data portability:
Each time the Hotel Kungsträdgården processes your personal information on a vending machine

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Who works in the kitchen and what do our concierges do? You are welcome to follow our daily work around the hotel via Instagram.

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+46 (0)8 440 66 50

Do you have a question, want to talk directly with our staff or make a booking over the phone? You are very welcome to give us a call.



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